Residents get an answer
before they call the office
The AI assistant answers 24/7 questions about documents, deadlines, procedures and the right department to contact. It cuts repetitive calls, organises traffic and improves the resident's experience.
The same matters every day
The assistant takes over routine enquiries and gives officials room for matters that need a human decision.
A digital first-contact window
The assistant organises communication and gives residents a clear path of action.
Documents and procedures
The assistant explains step by step which documents are needed and where to submit them. Residents reach the right information faster, without wandering around the website.
Opening hours and deadlines
It gives opening hours, how to book visits and processing times. Residents know straight away what to do next.
One source of truth
It answers from the office's current content. When data is missing, it does not guess and points to the right department.
Support for the service desk
It takes over repetitive questions and relieves the phones. Staff can focus on non-standard matters.
Collecting requests
In harder cases it collects contact details and a description of the problem, so the official replies with full context.
Safe communication
Clear answering rules and a handover-to-human mechanism minimise the risk of incorrect information.
Deployment without a revolution in the office
We start from what you already have on your website and in your procedures.
Analysis of residents' matters
We map the most common questions and contact paths so that the assistant genuinely relieves the office from day one.
The office's knowledge base
We load procedures, forms and contact details from the existing content on the office's website.
Rules and tests
We test residents' questions, including tricky scenarios, to avoid hallucinations and mental shortcuts.
Launch and care
We launch the assistant on your website and update its knowledge as procedures or announcements change.
A predictable cost model
A one-off setup and a monthly subscription. We choose the plan to fit the size of the office, the number of matters and contact channels.
Check the demo for your office
We will prepare a version of the assistant on your institution's content and show how to relieve the service desk without the risk of hallucinations.